Footnotes

Always reference immediately in client communications, do not use footnotes.

Forms of address

Always address people by name where possible. Avoid gender specific forms of address. For informal communications (for example, internal emails) it’s acceptable to use a more informal salutation. Avoid Dear Sir/Madam where possible.

√ Hello Catherine

√ Dear Mr Williams

√ Dear all (only where not possible to give communications individual names)

x Dear Sir